Previously, Wireless Nation conducted their training face-to-face and all in one go. While their sessions had been effective, getting the entire installation team together for one meeting proved costly, time consuming and logistically challenging.
Coordinating many of our nationwide installers to come to Auckland on the same day, to facilitate training sessions, always proved difficult with everybody’s busy schedules. As a result, we had to plan it months ahead and due to emergencies, sickness etc. there would always be some missing from the sessions, meaning additional training needed to be scheduled.
Andy Derleth, Wireless Nation’s GM
This would take up their valuable resources in order for the session to be repeated in short succession and, in addition, huge travel costs or logistical barriers would make the undertaking even harder.
During the meetings, they would also find that the group would get tired and attention would drop halfway through. They also recognised that their field staff had different learning paces and levels of experience. Some would feel that the training was going too fast or others found it too slow, which would sometimes result in lower engagement and lower retention levels.