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Why Simulation Training Fast-Tracks Customer Service

Posted by SimTutor on Oct 2, 2019 6:02:22 PM

A customer service or call centre agent is a customer’s first point of contact with an organization and so excellent performance is mission critical for customer retention. It directly impacts the business’s bottom line.

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Why Simulation Elearning is Vital in The Hospitality Industry

Posted by SimTutor on Sep 18, 2019 7:09:00 AM

The hospitality industry is highly competitive. Organizations and their staff must be motivated continually to do their best and improve their performance.

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Kill Human Error with Scenario-Based Training

Posted by SimTutor on Sep 6, 2019 8:55:00 PM

Safety-critical organizations face a unique training challenge. Training must increase competency and decision-making skills but also minimize harm from trainee errors. It must avoid serious injury, loss of life or damage to expensive equipment and systems. A training disaster might also adversely affect the company’s public reputation.

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Top tips to create mission critical training

Posted by SimTutor on Aug 14, 2019 4:33:16 PM

 

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