Why Simulation Based Training Fast-Tracks Customer Service

Posted by SimTutor on Oct 2, 2019 6:02:22 PM

A customer service or call centre agent is a customer’s first point of contact with an organization and so excellent performance is mission critical for customer retention. It directly impacts the business’s bottom line. Simulation based training is a key to ensuring that staff are properly skilled.

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Why Simulation Elearning is Vital in The Hospitality Industry

Posted by SimTutor on Sep 18, 2019 7:09:00 AM

The hospitality industry is highly competitive. Organizations and their staff must be motivated continually to do their best and improve their performance. Simulation eLearning and scenario based training will ensure that staff are highly competent.

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