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A customer service or call centre agent is a customer’s first point of contact with an organization and so excellent performance is mission critical for customer retention. It directly impacts the business’s bottom line.

Instructional designers often encounter high levels of reluctance to change in the corporations in which they work.

The hospitality industry is highly competitive. Organizations and their staff must be motivated continually to do their best and improve their performance.

Soft skills and emotional IQ have become buzzwords in the corporate environment. 

Safety-critical organizations face a unique training challenge. Training must increase competency and decision-making skills but also minimize harm from trainee errors. It must avoid serious injury, loss of life or damage to expensive equipment and systems. A training disaster might also adversely affect the company’s public reputation.

“The difference between great people and everyone else is that great people create their lives actively."  ~ Michael E. Gerber